GLPI: Collector – Automatic ticket creation

The collectors in GLPI allow the creation of tickets automatically in the assistance part by sending an e-mail. A user sends an email to [email protected] GLPI will use the automatic tasks to retrieve the email in the box and create a ticket in the helpdesk. Prerequisites Have the PHP IMAP extension enabled. Have configured the …

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GLPI: reset the password of the glpi account

In this tutorial, I will explain how to reset GLPI account password. After installing GLPI, you are invited to change the password of the glpi account (super-admin) which has the glpi password. What if you “forgot” the account password and the rest of the user accounts are using an Active Directory that is no longer …

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GLPI: installation on an Nginx server

Introduction In this tutorial, we will see step by step how to install GLPI on an Nginx / PHP / MariaDB server. Before you begin, you are going to need a web server with Nginx / PHP / MariaDB installed. If you need everything is explained in this tutorial: Ubuntu: install a web server – …

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GLPI: install a plugin

Presentation In this tutorial, I will explain how to install a plugin on GLPI. A plugin allows you to add additional features such as automatic inventory, adding form, adding fields …. the list is long … You can also develop your own plugin. Since GLPI version 9.5, there are two ways to install plugins, which …

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GLPI: SSO with IIS – Single sign-on

In this article, I will explain how to implement SSO (Single Sign-On: Single Authentication) with GLPI installed with IIS. SSO saves the user from having to enter identifiers to connect to GLPI. Prerequisites Have configured the Active Directory in GLPI and import the users. In order to set up single authentication for GLPI, you must …

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GLPI link with an Active Directory

Presentation In this article, we will see how to configure GLPI with an Active Directory so that users can identify with their Windows session name and password. Configuration of the Active Directory in GLPI From the navigation menu go to Configuration 1 > Authentications 2. In the External Authentications list, click LDAP Directories 1. Click …

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GLPI on IIS: configuration and installation

In this tutorial, I will explain how to prepare the Windows environment to install GLPI under IIS and how to configure GLPI to send email using an SMTP server. Prerequisites Have the IIS role installed on a server. Install PHP on IIS. A MariaDB or MySQL server. Download the latest version of GLPI. Have an …

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