Outlook: Unable to display image

In this “troubleshooting” tutorial, I will give you one of the solutions when you are using Outlook and images are not displayed.

I encountered this problem recently in a corporate environment, with images not displaying on computers.

When I clicked on Upload images in the message, I then got the message “Unable to display image”.

After trying all the solutions available on the Internet in the Outlook settings, the problem did not come from there, but from the Internet Options configuration.

For “historical” reasons, in the Advanced options, the Do not save encrypted pages to disk setting was enabled.

After deactivating it:

Images in messages on Outlook can be downloaded:


If you are in the same situation as me, I hope this tutorial will help you resolve your problem.

Romain Drouche

Romain Drouche

Architecte Système | MCSE: Core Infrastructure

Expert en infrastructures IT avec plus de 15 ans d'expérience sur le terrain. Actuellement Chef de projet Systèmes et Réseaux et Référent SSI (Sécurité des Systèmes d'Information), je mets mon expertise au service de la fiabilité et de la sécurité des environnements technologiques.

GHinM▶